Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

For shipping within Norway the average delivery time is 3-5 working days. For all other countries the delivery time is on average 14 working days.

You can register an account under the My account page.

Unless the product is not shipped you can login to your account and change the shipping address on your order. If your order is shipped you can not change the shipping address.

When your shipment is confirmed you will received a tracking number. For regular shipments in Norway there is not given any tracking number unless this is selected during checkout.

We will not keep it but our credit card processor can if you select this option during checkout.

We only charge sales tax for Norway. All other countries are ex VAT/MVA aka Sales Tax.

We ship to all countries except Russian Federation. We offer EMS, TNT, DHL and FedEx shipping to all other regions. 

 

For all Norwegian customer we offer brev-post for smaller items and Norgespakke med sporing.

All orders in Norway are including VAT/MVA and tax.

 

Shipments outside of Norway are ex.VAT and you may get extra cost during import to your destination. This is according to the country you live in.

If you need to swap an item

Returns and Exchanges

If you dont like our product you are welcome to return it a receive a refund. We offer 30 days free returns. You the customer are responsible for the cost of returning the goods to our warehouse.

Oh no! Contact support asap and we will fix it for you.

Please tak a photo of the damage and contact support.

All authorised returns are mailed to:

Braves Global AS

Soloddveien 7, 4876 Grimstad

NORWAY

BR/RESCUEJUICE

You must change this on the order or contact customer support. If order is shipped you must pay the extra cost for re-shipping your product.

Yes, as long as the order is not marked as shipped.

You can pre-order all items marked as pre-order items. Delivery time is marked on the actual product.

Do you need support with your product or order from Ticketmaster please contact us on [email protected] and mark the subject field with Ticketmaster.

Support E-mail

If you have any questions regarding our products, shipping or orders we have human support at [email protected] 

Please mark the subject field with your question to help us answer you faster.

We also offer chat support during opening hours.

Free Worldwide shipping

On all orders above $100 / 90€ / 1000NOK

International Warranty

Offered in the country of usage

100% Secure Checkout

MasterCard / Visa / Vipps (NOR)

World Class Insurance

Product Liability Insurance included up to 2million NOK (200k$)